Last updated: 11 June 2025
Thank you for choosing Marla Tabet Jewelry. This Delivery and Shipping Policy outlines the terms and conditions governing the shipment of products purchased through our website www.marlatabetjewelry.com
1. Shipping Coverage
1.1 We currently ship to addresses within Lebanon and selected international destinations.
1.2 We do not ship to countries, territories, or regions subject to sanctions, embargoes, or other trade restrictions imposed by the Office of Foreign Assets Control (OFAC) or any applicable international regulatory authority. Customers are solely responsible for ensuring that their shipping address complies with such regulations.
2. Shipping Costs and Fees
2.1 Shipping fees are calculated at checkout based on the delivery destination, order weight, dimensions, and any customizations requested.
2.2 Unless expressly stated otherwise, all shipping fees are the responsibility of the customer and are payable at the time of purchase.
3. Delivery Methods and Estimated Timelines
3.1 Estimated delivery timelines are between 3 to 4 weeks.
3.2 For custom-made or personalized products, additional processing time may apply. Customers will be notified of any delays during the order confirmation process.
4. Order Processing
4.1 Orders are typically processed within 1 to 3 business days after payment confirmation.
4.2 Orders placed on weekends or public holidays will be processed on the following business day.
5. Order Tracking
5.1 Upon shipment, a tracking number will be sent to the email address provided at checkout.
5.2 Tracking information may take up to 24 hours to become active on the carrier’s system.
6. Customs, Duties, and Import Taxes
6.1 International customers may be subject to customs duties, import taxes, and fees levied by the destination country.
6.2 These charges are not included in our prices or shipping fees and are the sole responsibility of the customer.
7. Shipping Restrictions
7.1 We reserve the right to decline shipment to any address that falls under restricted or sanctioned regions under applicable laws.
7.2 If a package is returned due to incorrect address, customs restrictions, or delivery failure, we reserve the right to cancel the order or charge for any reshipment costs.
8. Loss or Damage During Transit
8.1 While we take utmost care in packaging, Marla Tabet Jewelry is not liable for any loss or damage that occurs after a shipment is handed over to the carrier.
8.2 If your order arrives damages, please contact us within 48 hours of delivery and provide supporting photographs and details for resolution assisntance.
9. Contact Information
For any questions regarding shipping or delivery, please reach out to our customer care team:
- Email: info@marlatabetjewelry.com
- Phone: +96176575580